Automate 80% of your customer queries with our powerful, grounded Messenger Bot. Available 24/7 on your website and social platforms.
Scale your support without compromising quality or personalization.
Never miss a lead or support request. Our AI operates non-stop, providing immediate, accurate responses globally.
Easily connect xzchat to your website, CRM, and existing Messenger/Social media accounts with just a few clicks.
Track performance, conversation trends, and customer satisfaction to continuously refine your service strategy.
Book a free consultation and see how xzchat can save your business time and money.
Contact Our Sales TeamEffective Date: November 30, 2025
This Privacy Policy outlines how xzchat Solutions Sp. z o.o., located in Warsaw, Poland, manages and protects the data collected through our AI Messenger Bot services. As a company operating within the European Union, we strictly adhere to the General Data Protection Regulation (GDPR) standards.
1. Data Collection: We collect non-personally identifiable information from service interactions, including message content, conversation flow, usage statistics, and client device types. For clients who sign up for our service, we collect contact information (name, email, company details) necessary for contract execution and billing.
2. Purpose of Processing: Your message content is processed by the Gemini API for the sole purpose of generating relevant responses and improving the efficiency of the bot. All conversation data is anonymized and aggregated for machine learning and service optimization.
3. Data Storage (Server): Client management data and anonymized chat history are stored securely using Google's Firebase Firestore service. We implement encryption and robust security measures. Personal data is never sold to third parties.
4. Third-Party Services: Our core AI features rely on Google's Gemini API, which may utilize Google Search for grounded, real-time responses. By utilizing the xzchat service, you agree to the processing of data necessary by these third parties in line with their respective terms of service.
5. Data Subject Rights (GDPR): Under GDPR, users have the right to access, rectify, port, or erase their personal data. For any data requests, please contact us at the address provided below. We will respond within the legally mandated timeframe.
This policy is governed by the laws of Poland.